🔁 1. Ôn tập – 10 phút
🔁 Ôn thẻ từ vựng đến hạn
🧠 Nhớ lại buổi trước (không xem tài liệu)
- Kể 3 từ đánh giá cho thấy tác giả đồng ý (rightly, sensibly…).
- “opt out” nghĩa là gì?
- Bảng nhiều năm (chặng trước, buổi 53): làm gì trước khi viết?
Trả lời to hoặc viết ra giấy, rồi mới mở lại buổi trước để kiểm tra.
📊 2. Đầu vào – 20 phút
Nhánh Academic – bảng 4 hạng mục × 3 năm
Percentage of internet users in Country R who used four online services (số liệu giả định)
| Service | 2015 | 2020 | 2025 |
|---|---|---|---|
| Online banking | 35 | 58 | 76 |
| Online shopping | 42 | 65 | 70 |
| Video calls | 20 | 61 | 64 |
| Government services | 8 | 19 | 41 |
Ngôn ngữ ước lượng
- In 2025, three quarters of users (76%) banked online.
- two thirds of users (64%) made video calls in 2025.
- Only a fifth (19%) used government services in 2020.
- The use of video calls between 2015 and 2020, from 20% to 61%.
📝 Viết bài – Academic
The table shows the percentage of internet users in Country R who used four types of online service in 2015, 2020 and 2025.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write at least 150 words.
👀 Xem bài mẫu tham khảo (sau khi đã viết xong)
Bài mẫu tham khảo do khóa học viết, khoảng 175 từ. Số liệu là giả định.
The table compares the proportions of internet users in Country R who used four different online services in 2015, 2020 and 2025.
Overall, the use of all four services increased over the decade. Online banking grew steadily to become the most widely used service by 2025, while government services, although still the least popular, saw the fastest growth in the final five years.
Online banking and online shopping were the two most common services throughout the period. In 2015, 42% of users shopped online, compared with 35% who banked online. However, online banking rose more quickly, reaching 58% in 2020 and just over three quarters (76%) in 2025, overtaking online shopping, which reached 70%.
Video calls followed a different pattern. Their use tripled from 20% to 61% between 2015 and 2020 but then levelled off at nearly two thirds (64%). Government services started from a very low base of only 8% and rose to roughly a fifth in 2020, before more than doubling to 41% in 2025.
Nhánh General Training – thư góp ý xây dựng cho công ty
Thư góp ý band 6: khen điều tốt trước → 2 đề xuất cụ thể, mỗi đề xuất có lý do và ví dụ → thể hiện mong muốn tiếp tục dùng dịch vụ.
| Phần | Câu mẫu |
|---|---|
| Khen | I have been a customer for three years and I am generally very satisfied with… |
| Đề xuất 1 | However, I would like to suggest two improvements. Firstly, it would be very helpful if… |
| Lý do / ví dụ | At present, …, which means that… For example, last week… |
| Đề xuất 2 | Secondly, I wonder whether you could consider… |
| Kết | I hope you find these suggestions useful, and I look forward to continuing to use… |
📝 Viết bài – General Training
You regularly use a bank's mobile app. You are generally happy with it, but you think it could be improved.
Write a letter to the bank. In your letter:
• say what you like about the app
• describe two problems you have had
• suggest how the app could be improved
Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
👀 Xem bài mẫu tham khảo (sau khi đã viết xong)
Bài mẫu tham khảo do khóa học viết, khoảng 180 từ. Ngân hàng là giả định.
Dear Sir or Madam,
I have been a customer of your bank for five years, and I use your mobile app almost every day. I am generally very satisfied with it, particularly with how quickly I can transfer money and pay my bills.
However, I would like to suggest two improvements. Firstly, it would be very helpful if the app allowed users to download monthly statements as a single file. At present, I have to take screenshots of each page, which is time-consuming. For example, last week I needed my statements for a visa application, and it took me almost an hour to prepare them.
Secondly, I wonder whether you could consider adding an English language option to the customer support chat. Several of my foreign colleagues use your bank, and they often find it difficult to explain their problems in Vietnamese.
I hope you find these suggestions useful, and I look forward to continuing to use your services.
Yours faithfully, Do Thanh Huong
🧩 3. Ngôn ngữ trọng tâm – 10 phút
- Academic – ước lượng: just over / just under, nearly / almost, roughly / approximately, a fifth, two thirds, three quarters; started from a very low base.
- GT – đề xuất lịch sự: It would be very helpful if…, I wonder whether you could consider…, Perhaps you could…, I hope you find these suggestions useful.
✍️ 4. Thực hành – 25 phút
Viết bài nhánh của bạn (20 phút). 5 phút kiểm tra: Academic – có nhóm theo xu hướng, dùng ít nhất 3 cụm ước lượng không? GT – mỗi đề xuất có lý do và ví dụ cụ thể không?
💼 Dùng ngay – viết quy trình làm việc chuẩn (SOP) ngắn (thêm 5–10 phút)
SOP tốt: tiêu đề – ai thực hiện – các bước đánh số, mỗi bước một động từ – điều cần tránh.
📝 Viết SOP (5–6 bước)
Write a short procedure for a task at your workplace, for example handling a customer refund request or reporting a safety hazard.
👀 Xem bài mẫu tham khảo (sau khi đã viết xong)
Bài mẫu tham khảo do khóa học viết.
Procedure: Handling a customer refund request (Customer Service team) 1. Check that the purchase was made within the last 30 days. 2. Ask the customer for the order number and a photo of the item. 3. Record the request in the CRM system. 4. If the item is faulty, approve the refund; if not, send it to the team leader. 5. Email the customer within 24 hours to confirm the decision. Do not promise a refund before step 4 is completed.
📚 Từ vựng của buổi
- just over – nhỉnh hơn một chút
Just over half of users shop online.
- nearly – gần (chưa tới)
Nearly two thirds use video calls.
- roughly – khoảng chừng
Roughly a fifth used the service.
- two thirds – hai phần ba
Two thirds of the staff work from home.
- a fifth – một phần năm
A fifth of users are over 60.
- doubled – tăng gấp đôi
The figure doubled in five years.
- the most widely used – được dùng rộng rãi nhất
Online banking was the most widely used service.
- suggestion – gợi ý, đề xuất
Thank you for your suggestion.
- user-friendly – dễ dùng
The app is very user-friendly.
- procedure – quy trình
Please follow the safety procedure.
✅ 5. Tự kiểm tra – 10 phút
✅ Tự kiểm tra
Nghe lại bản ghi của mình và tích những điểm bạn đã làm được. Ô tích chỉ lưu trên máy này.